BvdW
Brenden van der Wat

1 reviews | Active since Jun 2021

04 Jul 2025, 17:17

Capitec Bank selfie verification failires

This selfie verification has been taking me from pillar to post, I went to 3 different branches we tried re installing the app, taking new photos, was told to go apply for a smart ID since the bank works with home affairs. But still with all suggestions there was no solution the verification is still failing and everytime i have to do transactions for my business i have to go to the branch to make transfers and that’s really inconvenient. I have decided to leave the bank

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Jul 2025, 18:36
Official
Good day Brenden Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank