CAPITEC BANK ****MED ME

I am sooooo damn ****ed off now,my account was blocked without a valid reason when i tried to open my app it said they needed additional information to activate it again therefore i must go to the nearest branch which i did and was told it was on hold because they suspect *****,i then wrote to hello peter about the matter then this morning i spoke to a certain lady called Nokulunga/Nokubonga she said there is no money in the account which i find very strange coz i know there is money i even gave here the reference number i got from the branch but still she said the account is empty howwwww is that possible???????Is capitec a legit bank or a bunch of *******?