Capitec Bank ****med me

Capitec Im so disappointed and angry, iv made an immediate payment yesterday around 13:00 to another account but the recipient hasn't received the payment. Already called customer care, and even went to the branch but could not get immediate assistance. No one is updating me on the status of my incident. It is more than 24 hours now, and I feel like I have been ****med by Capitec. Honestly, this is unacceptable haaii maan.