Capitec Bank ****

I trusted Capitec bank for over 6 years but on the 20th of August 2021 an amount of R14000 was ****** in my Capitec bank account I could not even receive an incontact when I went to the branch I found out that someone has entered my account used my banking App and made him or herself an immediate transfer to FNB and my banking App was not even active at the time so I am confused 🤔.At Capitec I was told to go open a case and bring case number and a full detailed affidavit and I did bring that to them and told me to wait for 11 working days up this far they paid back my money I have not paid my bills I have no food no money for transport I didn't even pay for my son's school fees. So I am pleading with you to help me get my money back me and my family are hungry