Capitec Bank ****

Capitec Bank is a a **** bank. I received an SMS today 9/12/2022 saying that they are processing a transaction that took place on 12 November and the amout was didatcted from my account. When i chanked the similar transaction on my statement the money was dedacted on my account on 12 Novemeber. I went to the bank in New Town Johannesburg to question the transaction. The lady called the Capitec head office and she spoke the guy name Christopher, the lady explained what happened and what she sees on my statement. The guy, Christopher, said yes, they made a mistake, but they will charge me an amount of R80 to investigate why the same amount was deducted twice from my account. I asked why I was would be charged because it, was not my mistake, it was their processing that caused this problem. Christopher said it is what it is, so they will churge me R80 for fixing their mistake. I found this to be a day light ******* shame