CAPITEC BANK - ****

I was ****med last week Thursday by a person claiming to be calling from the Capitec call centre and advised me that two debit orders from VIP Platinum had come off my account, 1 for R3000 and 1 for R2000 which they wanted to reverse back to me and prompted me on my banking app. Then there were 3 MTN airtime purchases for R1 000 each and electricity purchase for R1 4500. The total amount taken from my account was R9 400 and I did not receive any sms with regards to the withdrawals.

I went to the policy and gave them an affadavit which I then delivered to Capitec Bank in Durbanville who sent it through to the Forensics department.

I called today to find out what was happening and was advised that Capitec would not refund me my money and this needs to be taken up with the police who are currently investigating the case.

I am totally disgusted that Capitec and so disinterested in their clients, R9 400 was all I had in my bank account and I cannot believe that they do not have some kind of insurance to cover these kinds of cases. I think it is time to change banks as I no longer trust the security at Capitec.