CAPITEC Bank - SASSA pay-outs by ATM

On 4 November I went to the Capitec Silverlakes ATM to withdraw my monthly SASSA payment. As usual I first made a balance check to confirm if SASSA payment showed and it was paid into my SASSA card. I then did a withdraw transaction. The SASSA balance was deducted but NO money was paid out by the ATM.

I then tried again to withdraw the SASSA money, but the ATM slip indicated that there was no funds available. I then reported it immediately to Capitec. They sent me back and forth to the Post Office and the SASSA offices.

Both these offices referred me back to Capitec. Today I visited Capitec again after I was referred back to them again by the Post Office yesterday.

The consultant indicated that they've never dealt with a situation like this and I then rep**** that they have to deal with it then now AS THEIR FIRST CASE.

It is almost 3 weeks later and I'm still battling to get my SASSA funds, which I desperately need.