Capitec bank SA my money back please also G4S crown mines Johannesburg

I have deposited R7250 at the atm and G4S crown mines from Johannesburg South was loading money on the ATMs , the assistant manager or whoever that man is from capitec insisted that I can deposit the money, then the money got stuck I logged a call at the branch they gave me an incident no 101452…. And they didn’t give me feedback after 24hrs as they told me that the money will reflect on my account on the 24th, nothing happened. I went to the branch and they told me only R2210 is refunded back to me. Where is the remaining R5040 ??? The couldn’t answer me at the branch all they said was that they will send an email to *** what an invalid email address It’s been 18 days since I’ve waited for my order exact money to reflect. I never deposited notes of R10 and R20 to receive R2210. I want my money.