Capitec bank SA

Good day

I'm just writing today as a very dissapointed customer. IV been with Capitec since I opened a bank account and that was when I was 18years old.

2 days ago I transferred money from my international account to my Capitec account. As I'm currently employed abroad.

Then I did a few large transactions from my Capitec account to people in SA.

Then the bank called me and asked me a few questions, because they said they are suspecting ***** on my account.

I answered all the relevant questions the lady asked me and told her I'm fully aware off all the transactions happening in my account.

My account was then put on hold for further investigations. They told me because of the large amount of money that came into my account and the amounts I'm sending out it looks like *****.

I told them okays do what you have to do investigate the account if that's your protocol, I was very happy that Capitecs ***** department was so on top of their game.

Today I haven't heard anything back from the bank and my 48 hours of investigation was supposed to be finished.

I called the ***** department to query,the matter they told me that they still investigating the amount that came into my account. I mean guys that money came from a bank account..call the bank and ask your questions if you have any.

My account is still on hold and this is my main account where all my debits is going off.

I'm so dissapointed in capitec they made me feel like I did something wrong with my own money not even their money.

After this whole process I will take my money to another bank.

Thank you capitec