Capitec bank's ***** department is weak!!!

I listed my ID because of being a victim of *****. I went to capitec to try and and open a savings account. They asked for documents to prove my identity and their ***** department were supposed to do their own investigation before clearing my name. They said the investigation would take about 2 weeks but it has been over 6 months now and I have heard nothing from capitec. I went to the branch a few times to see if things have been sorted out but the case is still pending. Nobody seems to know what the delay is because all the relevant documents where supp****. Ayi Capitec.