Capitec Bank's Card ***** Prevention is the worst in SA

<p>On d 3rd of dis month at around 14:36 I was at Woodmead shopping centre n tried to withdraw money with ma capitec card at d absa machine n ma card got swallowed by the machine and no money came out m no slip n at 14:37 i got an sms of d 3000 dat I tried to withdraw n 2 minutes later I got an sms of a purchase of 275 at one of d stores der at Woodmead ...I asked ma colleague to call capitec bank to block d card since I had no airtime at that time of d incident n he did so <br /> He also conferences d call with me and d agent he was speaking to n i explained to him on what happened n I also told him it was d absa machine I was trying to withdraw from and he also confirmed yes it shows absa system on his side ....then he told me i will get a reversal in 2hrs ...I waited the 2hrs no reversal was done<br /> Later dat day I called their call center and I spoke to tshepiso and she advised dat reservesal takes 48hrs<br /> the nxt day on Sunday morning I went to d capitec branch in Alex and was assisted by Gertrude who made a new card for me and I also asked to call their call center to follow up she did so and was informed d matter will be investigated on Wednesday was called by zikhona from d investing department wanting to hear my side of d story ...I told her and she advised they will do investigations n she willing call me In 2 days for feedback,d nxt days she called me to tell me they are not going to pay me because I was ****med at d nedbnk machine n I had told her I tried to withdraw from d absa machine n on dat day I even took photos of d machine n I told her of unhappy n unfairly treated regarding dis matter n I asked to put me through to her supervisor n she said she was in a meeting n I asked her to ask her supervisor to call me n till today no supervisor called <br /> N today being a sat tshepiso called to find out if my matter was resolved n I informed her no due to d reason dat I was ****med as per told by zikhona n she could not help further because she escalated the matter to d investigation department on d day of d incident after I spoke to her</p>