CAPITEC BANK - ROTTEN CUSTOMER SERVICE RECEIVED

I would like to place on record the rotten service that I received from Capitec's client services agent on Friday, 25th February 2022 (between 5:00 and 5:30 pm). I called the 24-hour number, ***, concerning the non-receipt of my salary into my account as all my work colleagues who bank with the other banks had received their salaries. The client services agent gave me speculative reasons for this therefore I asked for the matter to be escalated and the only that this could apparently be done was for me to speak to a team leader. The call centre agent kept me on hold for 15 minutes and then cut the call. I am forced to give Capitec a one-star rating for their disgusting service in order to log is issue but Capitec actually deserves a zero-star rating for their ********** customer service. I will most certainly be switching to another bank ASAP and recommend that others never switch to Capitec bank as each Capitec customer is just a number in their books merely to be ********** with excessively high increases in banking fees and useless customer service.