Capitec bank robbing their clients?

On Tuesday morning 26.April 2024 I went to withdraw money from Capitec Delmas ATM. Om the first ATM the machine gave me a slip which read "this transaction could not be processed" I then went to the ATM right next to that atm and received the same response from the ATM that the transaction could not be processed. I took my card and walked across the road to try another banks ATM. On my way walking over the street I got a message from Capitec stating that the money has been withdrawn from my account. I immediately went inside the bank to report this matter to the staff. An investigation enquiry was opened, I was informed they will rectify this problem. Later during the day I received an sms from capitec that read as follows. Capitec: Your dispute has been declined. Reason: All funds dispensed at the ATM. Therefore, no correction can be done. *** . For more info, please.

R4900 Is a lot of money to lose because of a technical error on the ATM. Is this how Capitec is robbing their clients?

I have gone back into the bank to follow up but still to no avail. When I informed the staff to check their cameras so they can see I didn't receive my money they just told me that is not what the cameras is used for.

Capitec I want my money back