CAPITEC BANK RIDICULOUS ***** DEPARTMENT

If I had to give them a zero I would they have no form of order and just complete disregards for there customers. Around 30th August I had made few Payments after make the last 2 they had called a number that I did not use for more then a year now . Because they couldn't get hold of me and spoke to someone else who just recently got the number . they went ahead and blocked my account after calling there call center numerous times they requested me to visit there branch so I can be verified and confirmed the payments. I visited the branch with one of my business associates whom I had paid on the same day as they automatically blocked his account as well banking with tyme bank. I verified myself and confirmed all payments made on that day after which they made me wait for some time, then i had to provide proof of payment coming into my account which I provided although that was not the reason they blocked my account for. I had to explain to them over and over that the number they called was an old number *** but still they give me a incident no: ***3 and I had to leave the branch with my account still being blocked. They have no justifications and up until now my account is blocked. I WILL BE TAKING THIS MATTER TO THE BANKING OMBUDSMAN AND LAY A FORMAL COMPLAINT DUE TO THERE BANKING MISCONDUCT. THEY HAVE NOT JUST EFFECTED MY ACCOUNT BUT ALSO 2 OTHER INDIVIDUALS. THEY ARE RIDICULOUS . ***** DEPARTMENT IS UP-TO NONSENSE MAKING OUR LIVES MORE DIFFICULT AND INCONVENIENT BY RUNNING AFTER THEY PUT A HOLD NO JUSTIFICATION WHAT SO EVER FROM THEM.