Capitec bank reversing debichecks.

I have a business where we make use of the debicheck system to collect our outstanding balances from our account holders.

According to my knowledge a client can not reverse a debicheck, so I felt safe in using this system. I moved away from Debit orders to Debicheck as I understood the risk is much lower.

One of my clients managed to reverse 3 debichecks in the same month that left me with huge financial loss. He had absolute no reason to do so as he did receive the goods. I tried to get answers from Capitec, no luck. No one is even responding to my mail. The staff at the branches also can not assist. The info on the mandate matched the de*****eck. There was absolutely no reason for this client to simply reverse these debichecks.

All business owners be weary! This could lead to huge financial loss as Capitec actually allows a debicheck to be reversed.

As we are getting no answers as to why, we have closed all our account holders accounts that use Capitec. The risk is just to high.