Capitec bank reverse payment

On the 2 August 2019 I accidentally paid my beneficiary twice, one payment after the other.I admitted to this because I was distracted at the time. I only realized the following morning and went to the Tygervalley Capitec branch to ask for a reverse payment. My beneficiary was contacted by Capitec staff, it clearly shows that I as a customer using the bank app that made this accidentally payment cannot received my funds back. The visit to the branch was a waste.

Later I got an email response because sent an email to customer service and this was my response Good day Mr Padayachee Thank you for the email. Please find the feedback on your Incident ***9 logged for the Recall request.

No permission granted as the client did not give permission to reverse the funds. Unfortunately we cannot reverse the funds.

Alternatively, you may contact our 24hr Client Care Centre on +***7 for further assistance.

Kids regards

Ash Naidoo Agent: Service Admin Service Support

I am currently working overseas and on a vessel with WiFi and limited cell network. I asked my beneficiary to go to the branch and rectify the problem so that the bank can reverse payment to my account. Capitec refuses to assist my beneficiary. I clearly started on the email I have limited calling ability I do have email, WhatsApp however the other customer service person sends me a message to call the bank. Good day Thank you for your enquiry. Please be advised that you will need to contact the our Call Centre on ***to log a recall request. The process to recall the payment includes contacting the person who received the funds to obtain authority to debit. In most instances the person who received the funds agrees, but sometimes, these individuals refuse which will result in a recall being unsuccessful with the reason ‘no authority to debit’. It is for this reason, and because quite a bit of manual interaction is needed that a R120.00 fee is charged whether the recall is successful or not. Kind regards Ncebakazi Delani Agent: Service Admin BSC: Service Administration cid:[email protected] T +***4 F +***0 M +***8 GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za

-----Original Message----- From: Flynn <***> Sent: 07 August 2019 2:27 PM To: *** Subject: Reverse payment Hi My name is ******* account number 13372*******On the 2 August made a payment in error to *******R20 000. How much longer do I have to wait for my funds to be available back in to my account. I’m currently traveling overseas only available on email or WhatsApp 083****** Sent from my iPhone