Capitec Bank Retrenchment Insurance shocking service

I got retrenched and had insurance on my credit card and personal loan. I submitted all the required documentation Multiple times, it took over 8 months from the time all documents were submitted to receiving a payout on the claim. In the meantime I continued to get charged for all the interest even though I could prove they had all the documents. They refuse to reverse the interest on the 8 months where their insurer delayed payout. I have called, mailed and gone in to the branch Numerous times and still no one gets back to me. Now I am working again and they took a huge amount from my first salary BEFORE the debit order date and the amount taken is for the interest that is under dispute. What good is it to have cheaper banking fees when your service levels are beyond Atrocious. I have been a client for over 15 years, and I can honestly say, I will definitely be leaving Capitec for a bank that might have higher fees but at least they will offer a professional service.