Capitec Bank retrenchment claim

I was retrenched on the 30th November 2016. I have two loans with Capitec. Prior to my retrenchment which was mid November I contacted their customer contact center nd spoke to a consultant whom I asked if I had credit life insurance for retrenchment. The lady I spoke to told me that as my loans were taken prior 2015 then I won't qualify for credit life. I then continued with my normal instalments using my provident find money. I was poorly nd wrongfully advised. The consultant I spoke to gave me wrong information. I only became aware in October 2017 when I went to Mafikeng Branch that I had credit life and was told to make a claim. At that time I had gone to request a reduction of the instalments as I had no money left to pay. In the process of lodging my claim I explained what had happened and the least that the consultant from retrenchment claim could say was "sorry" I found it rude because the misrepresentation was from their side. I asked to be refunded all the money that I had paid counting from my retrenchment date but I was not given any clear response as to why was it not possible. I then lodged a complaint and Grant from Capitec responded that I will not be refunded. And will only be refunded from October 2017.

This is bad service. I was misrepresented and the least that the bank could do was to atleast refund me nd let the credit life take over. Even now m still waiting for the so called refund and I received a message that I now have R0 balance.

I PLEAD WITH THE BANK TO REFUND ME MY MONEY SINCE MY RETRENCHMENT AS THE MISREP WAS FROM THEIR SIDE.