MC
Mdu C
1 reviews | Active since Nov 2015
28 Sept 2021, 10:08
CAPITEC BANK RESISTING TO CLOSE MY CREDIT CARD ACCOUNT
On the 24th September 2021 I wrote a review that Capitec is resisting to close my credit card and on the very same day I received a response (see below) from Capitec that I will receive contact on the next business day. Today is the 28th September 2021, nobody has contacted me from the bank. No professionalism with this bank.
Good day Mdu
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards
Capitec Bank
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Replies (2)
Capitec Bank's replyOfficial
28 Sept 2021, 10:41Good day Mdu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Sept 2021, 10:41
Official
Good day Mdu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MC
Mdu C's updateReviewer Update
28 Sept 2021, 10:52This is the same response I received on the 24th September you are just copying and pasting the standard response with no real actions. I want to know:
(1) Who is dealing with my matter ?
(2) Why is this not resolved as yet, why on next business day after the 24th Sept which was 25th September nobody called or tried to resolve it?
(3) why is it so hard to close it, can it really take two months to close the damn credit card account after it has been settled.
Your response shows that you do not care about the customers.
(1) Who is dealing with my matter ?
(2) Why is this not resolved as yet, why on next business day after the 24th Sept which was 25th September nobody called or tried to resolve it?
(3) why is it so hard to close it, can it really take two months to close the damn credit card account after it has been settled.
Your response shows that you do not care about the customers.
MC
Mdu C's update28 Sept 2021, 10:52
Reviewer Update
This is the same response I received on the 24th September you are just copying and pasting the standard response with no real actions. I want to know:
(1) Who is dealing with my matter ?
(2) Why is this not resolved as yet, why on next business day after the 24th Sept which was 25th September nobody called or tried to resolve it?
(3) why is it so hard to close it, can it really take two months to close the damn credit card account after it has been settled.
Your response shows that you do not care about the customers.
(1) Who is dealing with my matter ?
(2) Why is this not resolved as yet, why on next business day after the 24th Sept which was 25th September nobody called or tried to resolve it?
(3) why is it so hard to close it, can it really take two months to close the damn credit card account after it has been settled.
Your response shows that you do not care about the customers.