CAPITEC BANK RESISTING TO CLOSE MY CREDIT CARD ACCOUNT

On the 16th August 2021, I went to Midrand branch to fully settle my credit card account and close the account. I also requested a paid up letter. I was told only their Head Office that can do it. I was promised it was going to be closed in the few weeks to come. I went back to the bank at the begining of September 2021, still the account is not closed and still showing on the app. Today is the 24th September 2021, still the account is still not closed and I have not reveiced my paid up letter as requested. This is a big problem because it is affecting my credit record as if I still have this debt, yet I had fully settled it. This bank is just a **** that would not want to set their customers free of debts.