Capitec bank refusing to reduce my instalment

I called to ask if Capitec bank could look into just slightly reducing my installment on my personal loan. I was informed that I do not qualify for this. I am appalled that they could not aid in helping me with my request.

This is the first time that a credit provider indicates to me that they cannot assist a client.

I am ever sorry that I took out this loan or have any dealings with this bank.

I want to continue with my payments and this is not to say I wont stick to my arrangement, all I wanted was some help.

Thanks Lurielle