Capitec Bank refusing to give back my money.

I was looking for a house to rent and after sending a deposit of R6300 there were things I discovered that they were not right with the premises. I then called my bank Capitec bank to stop the transaction and reverse it. They did that. A couple of days later I then heard from the landlord that he was notified by Nedbank that the money has been reversed. I then waited all the days for the lmonely to be deposited into my bank account. Capitec bank the sent me a message saying they didn't find the money in the landlords account. I confronted the landlord and he said the money was reversed. I then went to Capitec Bank who has been blatantly refusing to assist me and saying the same thing that they didn't find the money. On the other hand I have a screenshot showing that the money was reversed. It's now almost a month and I have lost R6300 down the drain and Capitec bank who should be assisting their client is refusing. I have spoken to everyone and no one is helping me.