Capitec bank refusesto refund my 10,000

On 07 March 2018 I made a transfer of 10,000 from my Capitec savings account to my Capitec loan account. This was to help settle my loan account. I then went to my branch to find out why I wasn't able to successfully transfer an amount to my credit card. This is when I was told that both my Loan and my Credit card accounts were handed over to attorneys and that I had no business transferring the funds to Capitec but needed to liaise with the relevant attorneys and make payment arrangements. Capitec branch Braamfontein told me they would send an email on my behalf to their CCS department to get the 10,000 reversed. An e-mail was sent, the reversal request was declined. I was told Capitec could not reverse the funds while I still owed the loan account, i was told I needed to make full payment with the attorneys before my 10,000 could be reversed, I got in touch with Koegelenberg Attorneys as advised by Capitec and requested a settlement amount for my loan account. The attorneys could not pick up on their systems that I had paid 10,000 towards my loan. According to them, i still owed the initial amount that was handed over to them. I paid off the settlement amount quoted by the attorneys and obtained a paid up letter from them. I then e-mailed the paid up l enter to Capitec's CCS department and received absolutely no feedback for two weeks. I then called them on the 24th of April 2018 at 11:05 am for a follow up. I spoke to a lady who put me on hold for 15mins until my airtime ran out. I then went to my local branch and the consultant called them from there. This CCS department then tells the consultant that they (Capitec) cannot reverse my funds and that I will need to speak to Koegelenberg attorneys to reverse my funds. I demanded to speak to a branch manager who told me than her hands are tied as only the CMS department is able to reverse funds. She also advised me to lodge a complaint with their complaints department but nobody seemed to know what the telephone number was for their complaints department. The 10,000 that I transferred is lying in a suspense account at Capitec bank and this lousy bank has been sending me from pillar to post for more than a month refusing to reverse my funds. Next stop is the banking ombudsmen