Capitec Bank Refuses to Refund My Money

<p>I transfered money to the wrong number and when i went to the branch to rectify this mistakes , they couldnt assist me even though they could see the transfer and the number i sent to , i was told they need permission from the person the money went to. So i dont understand why , Ive had a similar problem with Standard bank n they were able to assist me with this but Capitec is giving me stories ... I trusted Capitec but now the way i was treated in this matter i might just leave , </p>