Capitec Bank refused to return money tomy account

On the 15 of APRIL 2015 I received an sms that my Capitec Savings Account is in a overdraft,<br> The Capitec bank system let a ******* transaction through on my debit account. I did not have money in the account but still they transferred money over to Standard Bank. I immediately lodged a complaint with Head office from the Pretoria Gardens Branch. Reference number ***7. They told me it takes 5 working days to reverse any transactions. On the 20 APRIL I talk to Thabo and again he said they are still busy to investigate.<br> in the meantime I received a Letter from Standard Bank where they admit that they made a mistake to ask for the transaction and they have already reversed all default created system funds. On the 24 April I talk to Capitec Head office again and still they say they investigate I want to send them the Standard Bank letter to help them. But they say they do not have an email address for me to receive the letter.<br> I am furious about this run around and they just pass the bucket.<br> Corrie Prinsloo