Capitec bank refused to open bank account with legal visa status

Good day to capitec bank senior management. On 8 may 2020 my wife an i went to capitec branch in durban. My wife is foreign national. With legal status to reside and work in south africa. Visa issued from department of home affairs

After waiting in long queue due to covid-19. We were assisted and notified that capitec can not open bank account for my wife. Reason visa states visitors visa.

Under new law from home affairs. Foreigner married to south african citizen, the visitors visa gets converted to new visa under trpv (temporary residence permit visa) vistors visa sub section 11.(6)

When you look at my wifes visa conditions. Clearly states. (1) permitted to reside with sa citizen identity number - my identity number (husband)

(2) secondary activity (means) - employers company name on visa, which means she is employed by that specific company which is on the visa.

Visa expires 2023.

Now if home affairs was in fault she would not be permitted to work or reside in south africa.

To my understanding capitec staff is not understanding the new visa rules and regulations from the department of home affairs.

Now that my wife is employed, she needs to receive her salary, an capitec is refusing to open the bank account.

Capitec is linked to the department of home affairs. I would like capitec send my wifes passport an visa to home affairs an request feedback from home affairs weather bank account can be opened i would like to see direct reply from home affairs feedback to capitec.

I wil gladly send all documents

Please can you urgently expedite this matter asap please call me or email privately asap so we can resolve the problem

I await your urgent feedback