Capitec bank ... Refunds department

I don't have words to explain my ANGER ,DISAPPOINTMENT AND EXHIBITION for this Capitec Bank. 21 January 2018 my brother in law sold his car so he can be able to have some money to pay his rents since he lost his job ... transaction was done via my account payment of R30 000 ... it was deducted by Capitec without my concernt claiming its the payment for the outstanding loans that I have already negotiated to payment for and of January. .. I was advised to logged a complaint and bring necessary documents to prove my story and I did however up until today I have not been assisted or updated of what's happening with the money that was supposed to be paid back ... instead I go to the Bellville branch daily to get assistance however I have been treated like a dog by the Manager of the branch and staff ... the worst was when the agent that logged the complaint was on leave for two weeks the Manager had no shame and showed no interest in helping me but told me to come back after two weeks when the consultant is back from leave. .. I have expressed the urgency of the matter but that fell on deaf ears ... I gave even gone ad far as going on Twitter to express my stress about the BAD service but none has showed interest to assist me ... My family is broken because of this I need my name to be cleared and money to be paid back to the owner ... WHAT AM I SUPPOSED TO BE TO BE GIVEN THE SERVICE THAT I DESERVE? ??? WHY MUST I BE HUMILIATED JUST BECAUSE I NEED HELP FROM CAPITEC BANK.... IKNOW THIS WILL BE IGNORED AS USUAL. ... PLS ANYONE WHO CAN HELP PLS ASSIST EVEN WITH THE NUMBER OR OFFICE OF THE OMBUDSMEN

FROM THE DISAPPOINTED AND OUTRAGE CUSTOMER ********** 002 **********