1 reviews | Active since Feb 2018
CAPITEC BANK REFRAIN FROM THREATENING AND HARASSING ME WHILE I AM UP TO DATE WITH MY LOAN PAYMENT - YOUR TERRIBLE CUSTOMER SERVICE AND INCOMPETENCE IS DISTURBING!!!
CAPITEC BANK REFRAIN FROM THREATENING AND HARASSING ME WHILE I AM UP TO DATE WITH MY LOAN PAYMENT - YOUR TERRIBLE CUSTOMER SERVICE AND INCOMPETENCE IS DISTURBING!!!
I am still reiterating what I said in my Review dated 16 Feb 2023, 12H19. I am still annoyed by your incompetence on handling my loan repayment. I cannot be frustrated just because I opted to shift my salary to a more capable Bank than you. I have received confirmation from my bank that just like in February, you have managed to debit your full Loan Repayment Amount of R4785.96 yesterday on 15 March 2023 (My Payday).
I still fail to understand what gives you the audacity of sending me your stupid SMS this morning at 06H47, reading thus: "Capitec: MISS DISEMELO, your failure to pay R4, 785.96 arrears was noted and will affect your access to credit. Call us now to solve this. ***".
I am warning you to stop threatening and harassing me while your money is sitting in your Bank. Should this persists in the following month, I will definitely write to the Bank Ombudsman to help me get you off my back. In addition I will never stop exposing you on social media platforms accessible to me.
As per my Review on 22 Feb 2023 and email to one of your so-called Complaints managers, I am not working for you. I will not risk losing my job or perform my duties poorly by entertaining your meaningless telephone calls. I am not available (period) for you Capitec on my phone. As stated to you, I suffered a great deal in 2022 due to a ********** Transaction made on my Makro RCS Account, which landed me in hospital on numerous accounts and took almost a year to clear my name. Therefore, I do not answer any suspicious calls.
As mentioned to you before, the nature of my profession and responsibilities do not allow me to entertain you or any other *********** Service Provider that I do not owe anything. Hence I took it upon myself to seek assistance at your useless Eastgate Branch to update my debit order details.
I FAIL TO UNDERSTAND WHAT IS YOUR ISSUE REALLY, I MEAN TO: (1) DEBIT MY ACCOUNT ON MY SALARY DATE/ PAYDAY AS AGREED. (2) STOP YOUR STUPID AUTOMATED THREATING MESSAGES. (3) STOP HARASSING ME ON MY CELLPHONE, I WILL NOT TAKE YOUR CALLS.
SOMEONE IS SLEEPING ON DUTY HERE...JUST FIRE AND REPLACE THAT USELESS STAFF RESPONSIBLE FOR ALL THIS MESS. CLEARLY THEY ARE CLUELESS OF WHAT IS REQUIRED OF THEM!!!!!
I'm not interested in your automated responses. Just get off my back.
While "exploring this matter", you send me another stupid message,
"Capitec: MISS GLORIA PINKY DISEMELO, your Term Loan is in arrears with R4785.96. We can assist in collecting this via debit order from your nominated bank account on your next pay date. Reply with a 1 if you agree (to Opt in). To speak to an agent Reply 2, it's a free call".
Just do your work and stop harassing me.
I will NOT respond to your calls or emails as you have proved to be wasting more of my time.
We had gone through this the previous months and still you failed to resolve the matter.
Stop trying to look good or appear to be doing your work here in Hello Peter.
I'm not interested in your automated responses. Just get off my back.
While "exploring this matter", you send me another stupid message,
"Capitec: MISS GLORIA PINKY DISEMELO, your Term Loan is in arrears with R4785.96. We can assist in collecting this via debit order from your nominated bank account on your next pay date. Reply with a 1 if you agree (to Opt in). To speak to an agent Reply 2, it's a free call".
Just do your work and stop harassing me.
I will NOT respond to your calls or emails as you have proved to be wasting more of my time.
We had gone through this the previous months and still you failed to resolve the matter.
Stop trying to look good or appear to be doing your work here in Hello Peter.