Capitec bank reaping me off

Hello

On the 28 February 2020, an amount of R3240 was deducted from my account with the reference of a guest house namely AU PLAIS DE LANGEBAAN which I have booked. I cancelled the booking and went to the Capitec bank to reverse the money. A fee of 150 was charged and the remaining amount was credited back to my bank account. On the 3 March 2020 again an amount of R3240 was deducted from my account, I contacted the guest house to find out why would they deduct the amount when I have cancelled the booking. The guest house said there is no money reflecting on their side and I should send them my bank statement, the bank statement reflects of only the 03/03/20 transaction, the 28 /02/20 doesn't reflect which made the guest house to say they only processed it on the 3rd because they are not working over the weekend. I went to the CAPITEC branch to report the incident because the money was debited from my account.

They told me that the investigation will take 14 working days and I had a negative balance of 1300 which today has escalated to 1900 ( I don't know what is for, no explanation was given).

Today is the 30/03/20 and still no communication has been made by Capitec, I am worried because every money credited to my account is being debited by Capitec claiming that they recover my negative balance.

I have never been so annoyed like this..