Capitec bank really needs to better!! Respect us!!

I was misled by a Capitec consultant. I called on the 9 Oct 2025 at 12:00 enquiring about my funeral cover jn areas. The consultant said I have until the 30th of October before the policy lapses. To my surprise, my policy has lapses already and its not yet the 30th of October. I want to be reinstated immediately. Why would the company mislead me like this? There's no way I am starting from scratch after paying for so many years. Capitec fix this!!!

I am putting this here because I have called yesterday and no one has given me any feedback or follow up call. Pull your recordings and listen to your consultant misinforming me.