Capitec Bank procedure is the Worse

I'm extremely disappointed with Your procedure , The first step is I called the bank spoke to lovely lady called Lehlohonolo who logged the dispute Even told me that it's Debit check , explain told me your process can take up to 24hrs , Pass 24hrs no feedback .I relaxed thinking my bank been with them since 2006 , I trust them they got this under control , My surprise debit order goes thru , I immediately call in spoke to Senelisiwe told me they still working on the dispute , Today being the 25/11/2022 I call again im told they still working on the claim told the agent Yolandi to put me thru his team leader , Buzi responded to the call I explained to her I don't want him to achoe what Yolandi has send must put me thru to dispute team , 25 mins later being on hold I asked him was it not going to be best you say let me call you back unlike having me wait for 25 mins, He apologize and called back after 10 mins as promised with an answer I felt was ridiculous to wait over 3 days for it , I asked to speak to dispute team leader tried cooking a story about not having a call I asked dial them via teams while on the line , he tried cooking some story , I asked to speak to his floor manager who felt I was not worth his time as Buzi come back and said Brandon Clearsons. Is saying the same thing I telling you so now Social media team you my 2nd last option before I use the media route unless like Brandon Clearsons feel im not worthy to talk to The ref no is: *** Failure of this option will try media option as well