AB
Alfred B
1 reviews | Active since Jun 2020
30 Mar 2023, 09:33
Capitec Bank: Poor support and guidance
It is now going for the 3rd week that we are battling with Capitec to follow a simple transfer process and to complete a form required by another financial institution. We made endless calls, visited the Glenfair Branch several times and I must add Karabo at the Branch has always been most helpful, but there is now support or proper guidance from your Customer Care, who she had to consult or call during each visit. It is clear that Capitec does not know how to deal with this. It is now more than 72 hours since our last visit to the Branch on Monday and Capitec Customer Care still does not know what to do. Highly frustrating!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
30 Mar 2023, 09:36Good day Alfred
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply30 Mar 2023, 09:36
Official
Good day Alfred
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
AB
Alfred B's updateReviewer Update
31 Mar 2023, 16:10And so the story with Capitec continues with no end to resolve our issue. This is so frustrating.
AB
Alfred B's update31 Mar 2023, 16:10
Reviewer Update
And so the story with Capitec continues with no end to resolve our issue. This is so frustrating.
AB
Alfred B's updateReviewer Update
04 Apr 2023, 08:41Our first engagement with Capitec started 16 March 2023 and it is now 4 April 2023 and the matter has still not been resolved by Capitec Bank. Empty promises and that is all. It seems that I will not have to resort to other means to resolve the matter.
AB
Alfred B's update04 Apr 2023, 08:41
Reviewer Update
Our first engagement with Capitec started 16 March 2023 and it is now 4 April 2023 and the matter has still not been resolved by Capitec Bank. Empty promises and that is all. It seems that I will not have to resort to other means to resolve the matter.
AB
Alfred B's updateReviewer Update
04 Apr 2023, 09:35Dear Jadine Kemp at Service Recovery, Capitec Bank. I am still awaiting your feedback. You confirmed yesterday and I quote:
"Please accept my apology for the late response. Im am currently attending to your incident and your wifes incident and will provide you feedback throught the course of the day to advise when its been resolved."
"Please accept my apology for the late response. Im am currently attending to your incident and your wifes incident and will provide you feedback throught the course of the day to advise when its been resolved."
AB
Alfred B's update04 Apr 2023, 09:35
Reviewer Update
Dear Jadine Kemp at Service Recovery, Capitec Bank. I am still awaiting your feedback. You confirmed yesterday and I quote:
"Please accept my apology for the late response. Im am currently attending to your incident and your wifes incident and will provide you feedback throught the course of the day to advise when its been resolved."
"Please accept my apology for the late response. Im am currently attending to your incident and your wifes incident and will provide you feedback throught the course of the day to advise when its been resolved."