Capitec bank poor services

Money deposited on the ATM in Silverton on Tuesday just before 13:00 or so. The ATM run an error after I put the R5,000 in the cash slot. The funds are for their client who was busy preparing for the funeral. When the ATM run error I reported it immediately their staff promised me money will be on their client account within 24 hour, their client received message to report Money will be with her within 48 hours. Today still the money is not with their client. Now I am running around to sort Capitec mess waiting in their bank phoning and e mailing their head office. Maybe the griving family must just bring the corp here for funeral These is sad for South African number 1 Bank.