1 reviews | Active since Sept 2014
CAPITEC BANK, POOR SERVICE WITH NO EMPATHY
<p>My dear fellow Capitec clients. Are any of you aware of the fact that our Capitec bank, and apparently all banks DO NOT accept R200 notes that has or bares the signature of former reserve bank governor Tito Mboweni. Yes, thats right. I attempted to make a deposit at Capitec Morning Glen shopping mall and the teller blatantly refused to accept my money as the R200 notes were signed by Tito Mboweni. The notes were as authentic as they come but were of no value to Capitec because of a former reserve bank governors signature. Am i the only one or has this happened to other clients as well. To top it off, i reveived NO notification from Capitec that thas was a new rule. I was turned away and told by Capitec to spend the money at Pick n Pay. Can you believe that. PATHETIC PATHETIC PATHETIC SERVICE Capitec.</p>
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Mark
I need to first and foremost apologise for the delay in my response to you.
I would like to assure you that this is not typical of the kind of service that we render to our clients and or potential clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. Regrettably there has been communication nationwide with regards to this matter. the I do apologise for the inconvenience and frustration this matter might have caused you.
It was recently communicated to our branches that discontinued notes signed by previous governor’s specifically with the thin security thread are no longer accepted.
There’s been a lot of talk and inaccuracies spread around the recall of South Africa’s R200 currency note. To settle all queries and concerns, we have put together some facts and information to help you manage and understand the process better.
Here are the facts and processes
• The South African Reserve Bank (SARB) is taking all R200 that were issued before 2005 out of circulation.
• New series R200 notes remain valid tender and may not be refused by traders. Old series notes also remain legal tender but value for them can only be redeemed at the SARB branches after May 31st.
Old R200 banknotes may be exchanged at the South African Reserve Bank Head Office teller and Branches in Bloemfontein, Cape Town, Durban, East London, Johannesburg and Port Elizabeth. Details regarding each Branch may be obtained by visiting the following website: http://www.resbank.co.za/AboutUs/PublicAwareness/Pages/ExchangeofoldR200banknotes.aspx . For ease of reference you may view more information on the old R 200.00 notes by clicking on the above mentioned link. Kindly note is it note a Capitec Bank rule but rather Capitec Bank complying by the Reserve Banks standards.
To check the upgraded banknotes, look, feel and then tilt them. Check for at least three security features.
•Windowed security thread
On the R200 banknotes the silver shining strip security thread is 4mm wide. The words SARB and RAND and the note’s value number appear when held up to the light and a Coat of Arms appears in the thread when tilted
Thank you for bringing this matter to our attention.
I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me should your require further assistance.
Adwena Williams
Complaint Officer
Capitec Bank
Hi Mark
I need to first and foremost apologise for the delay in my response to you.
I would like to assure you that this is not typical of the kind of service that we render to our clients and or potential clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about them. Regrettably there has been communication nationwide with regards to this matter. the I do apologise for the inconvenience and frustration this matter might have caused you.
It was recently communicated to our branches that discontinued notes signed by previous governor’s specifically with the thin security thread are no longer accepted.
There’s been a lot of talk and inaccuracies spread around the recall of South Africa’s R200 currency note. To settle all queries and concerns, we have put together some facts and information to help you manage and understand the process better.
Here are the facts and processes
• The South African Reserve Bank (SARB) is taking all R200 that were issued before 2005 out of circulation.
• New series R200 notes remain valid tender and may not be refused by traders. Old series notes also remain legal tender but value for them can only be redeemed at the SARB branches after May 31st.
Old R200 banknotes may be exchanged at the South African Reserve Bank Head Office teller and Branches in Bloemfontein, Cape Town, Durban, East London, Johannesburg and Port Elizabeth. Details regarding each Branch may be obtained by visiting the following website: http://www.resbank.co.za/AboutUs/PublicAwareness/Pages/ExchangeofoldR200banknotes.aspx . For ease of reference you may view more information on the old R 200.00 notes by clicking on the above mentioned link. Kindly note is it note a Capitec Bank rule but rather Capitec Bank complying by the Reserve Banks standards.
To check the upgraded banknotes, look, feel and then tilt them. Check for at least three security features.
•Windowed security thread
On the R200 banknotes the silver shining strip security thread is 4mm wide. The words SARB and RAND and the note’s value number appear when held up to the light and a Coat of Arms appears in the thread when tilted
Thank you for bringing this matter to our attention.
I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me should your require further assistance.
Adwena Williams
Complaint Officer
Capitec Bank