Capitec Bank poor service

Good day

My name is Simon Given Ngwenya I bank with Capitec Bank and have a loan with them but I have been alerted by Experian credit report that they don't update my credit score which since I took the loan is getting worsen even on their bank app, it's reflecting red and I am paying them very well since July 2023. It seems they fail to update their system and I suffer prejudice now because of incompetence. I further request them to update my profile soonest because I wanna buy a house and my attorney instructed me to negotiate with them if the fail I should make an order to the court herein. I even went to the branch in Festival Mall but no update was made.

Regards SG Ngwenya Contact ***