Capitec bank poor service both inbound and branches

On the 05/03/2022, I went to Capitec ATM at Bedford centre to withdraw money to find out that only 1 ATM was working and had a long queue so I decided to withdraw at Nedbank ATM so whilst the withdrawal was processing it showed a technical error and I didn't receive the cash and there was not reversal. I called Capitec customer care for which they told me that they will log a call and I have to wait for 30 days for my money to be reversed whilst I was speaking to the consultant she put me on hold for 15 minutes and dropped a call without coming back to me. The second one said I should call Nedbank and this is absurd as that's my money we are talking about I know for a fact that they will charge me R80 for reversal which infact it was banks error why are we investing and keep on using these type of banks where you can't even get help and I'm not gonna wait for 30 days for my money. They should also re-train such staff members who don't care about customers. I'm definitely changing this bank and going to newspapers for this kind of service, very poor.