Capitec bank poor service

Im really fed up with such poor service from a bank and they are quick to send emails but never answer or keep to there promises poor service its been 17 days now where the capitec atm short paid me 5 times on my withdrawl i even have it on video after going to the bank and registering my complaint they said 7 to 14 days it would be resolved but still nothing they replyed first time on an email and said they would reply back within 2 days i think that was about 8 days ago.about one month ago somebody took money off my account without my consent they had to log a dispute on that which ended up in my card being canselled and i had to pay 70 for a new card because somebody *******ly took money without my consent.this is the worst bank with such a poor service most of the time there is a problem with their atms and dont even try deposit .oney afterhour into thei atm because they are either not working or locked so you cant use them.bad bad service