Capitec bank poor service

On the 24 of December I withdrew money that amounts to 1100 from ABSA bank because the cue at Capitec bank was long.My money got reversed, then later on I called Capitec to make a quiry and I was told to wait for an investigation that will take 30 days and I given a reference number to make a follow up on. I waited for 30 days then I called again and I was told to wait for more few days since they are waiting for ABSA to give them feedback. Today is the 38th day since I've been waiting. I called again today but I was told to wait again. I am honestly eunning out of patient.

And another thing is that Capitec bank charges more than they are supposed to. The amount of 400 was sent to my account from another Capitec client..... and the amount of R50.00 was charged on my side. I am not happy with what Capitec is doing to it's clients. Their service is very poor to a point that it costs us as their clients.