1 reviews | Active since Dec 2013
Capitec Bank Poor Service
<p>I have had an acount with Capitec Bank for about 5 years now. About a month ago i filled my car with R 200 petrol, and my card didn't work. I knew there was enough money in my bank to pay for the petrol. I tried 3 different card mashines and eventually had to make arrangements to come back later and pay for the petrol as it was 06:00 in the morning and there was no bank to draw money, At 12:00 that afternoon i received a sms from Capitec that said that they were sorry for the inconvenience and that the service was offline. Friday the 19th of August i went to Woolworths and bought a few things. When i wanted to pay with my card, the same thing happend. EVERY SINGLE TIME i have to stand with the red face and leave my things there and go to a shop at a later stage because my card didn't work. This is unacceptable.</p>
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction. Complaint Management
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction. Complaint Management
Complaint Management
Capitec Bank
