MS
Mariska S

1 reviews | Active since Dec 2013

21 Aug 2016, 17:30

Capitec Bank Poor Service

<p>I have had an acount with Capitec Bank for about 5 years now. About a month ago i filled my car with R 200 petrol, and my card didn't work. I knew there was enough money in my bank to pay for the petrol. I tried 3 different card mashines and eventually had to make arrangements to come back later and pay for the petrol as it was 06:00 in the morning and there was no bank to draw money, At 12:00 that afternoon i received a sms from Capitec that said that they were sorry for the inconvenience and that the service was offline. Friday the 19th of August i went to Woolworths and bought a few things. When i wanted to pay with my card, the same thing happend. EVERY SINGLE TIME i have to stand with the red face and leave my things there and go to a shop at a later stage because my card didn't work. This is unacceptable.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Aug 2016, 07:31
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Ana Henriques will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction. Complaint Management

Complaint Management

Capitec Bank