Capitec Bank Poor Customer Service and Poor Service in General

Item: Capitec Bank
Rating: 1
Author: Mason E

Horrible customer service, it's the second time in the space of a week I cannot access my own money via app or anything. NO notification or Anything to inform us NO consultant on call nothing Just cannot log you in as an error message. I am washing dishes in a restaurant now when I have money do you think that is fair. I want to be compensated for this, I am humiliated. SHAME ON YOU. I am left for dead

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

09 Jan 2022, 13:19

Good day Mason

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply09 Jan 2022, 13:19

Official

Capitec Bank's replyOfficial

25 Feb 2022, 07:18

Hi Mason

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply25 Feb 2022, 07:18

Official