CAPITEC BANK POOR AND INEFFECTIVE CUSTOMER SERVICE

Capitec Bank is not credible to customers and their branch staff are unhelpful, and so are their call center agents. i have unemployment insurance that i took out with Capitec Bank at the time of my credit and loan application. My employer terminated my employment and I had on numerous occasions visited the branch to inform the bank of that. I inquired at the bank to activate the insurance that I am entitled to, and was refused. I checked the policy clauses and to my disappointment, discovered that I was misled by both Capitec Bank branch staff, and their call center agents. I had also attempted to call the Capitec numbers both free call and head office landline, only to find no answer. I have sent emails to their credit insurance departments, and directly to their insurance personnel, '***' who is the compliance officer, and still no assistance. I will be taking further steps as I had exhausted all possible communication with Capitec Bank in resolving my insurance claim on the credit insurance with Capitec Bank.