JR
Johan R
1 reviews | Active since Dec 2022
18 May 2025, 17:40
Capitec Bank Polokwane
Capitec refuses to cancel a debit order from my partner's bank account. Africa Mobile deducted an amount of app R2000,00 from her account according to her and Capitec, according to her,, just said they can do nothing. How can a bank according to her, deduct money through a debit order which she did not sign. How is this possible that the bank do not want to investigate this matter and assist her to get the money back?
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
18 May 2025, 18:36Good day, Johan.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 May 2025, 18:36
Official
Good day, Johan.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
JR
Johan R's updateReviewer Update
20 May 2025, 09:37I lodged a claim on Helopeter on 18 May 2025 on behalf of a lady experiencing challenges on money disappearing from her Capitec bank account. The branch on question is at The Greenery, Polokwane. She received a call from ***on 19 May 2025 from the Complaint Management team where she explained what happened. The person that called her committed himself to resolve this matter and will provide her with feedback by the latest the morning of 20 May 2025. No feedback was received as yet. How long will she have to struggle with Capitec on this matter? Please tend to this matter and resolve as soon as possible as this matyer are dragging on for too long. This unresolved issue are now dragging on for at least a month.
JR
Johan R's update20 May 2025, 09:37
Reviewer Update
I lodged a claim on Helopeter on 18 May 2025 on behalf of a lady experiencing challenges on money disappearing from her Capitec bank account. The branch on question is at The Greenery, Polokwane. She received a call from ***on 19 May 2025 from the Complaint Management team where she explained what happened. The person that called her committed himself to resolve this matter and will provide her with feedback by the latest the morning of 20 May 2025. No feedback was received as yet. How long will she have to struggle with Capitec on this matter? Please tend to this matter and resolve as soon as possible as this matyer are dragging on for too long. This unresolved issue are now dragging on for at least a month.