PK
Philisiwe Khoza-Mkhize
1 reviews | Active since Jun 2022
29 Jun 2022, 09:11
Capitec bank... Please unblock my account with immediate effect
I have been with Capitec bank since 2005(17 years). Last night I couldn't access my savings account from my app... I couldn't sleep thinking I've been ****med... I rushed to an atm this morning to check if I still have money in my savings account. I got a slip that my card has been reported ******, I don't understand the level of incompetence at capitec. How can they not verify the details with the owner of the account and just block my account without informing me...
I am so disappointed and not sure if I still want to bank with capitec.
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Replies (2)
Capitec Bank's replyOfficial
29 Jun 2022, 09:14Good day Philisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply29 Jun 2022, 09:14
Official
Good day Philisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
PK
Philisiwe Khoza-Mkhize's updateReviewer Update
30 Jun 2022, 10:55It's been 3 days now with a blocked account, no one bothers to explain or even tell me the reason, I got a call in the afternoon yesterday telling me that they don't know the reason for my account to be blocked but they will investigate while all my things have come to a stand still and no one informed me of such cruel decision. I am considering approaching my lawyers as I feel that this not fair... I was supposed to be informed. All I want is my money and go bank somewhere else where they will treat me with courtesy.
PK
Philisiwe Khoza-Mkhize's update30 Jun 2022, 10:55
Reviewer Update
It's been 3 days now with a blocked account, no one bothers to explain or even tell me the reason, I got a call in the afternoon yesterday telling me that they don't know the reason for my account to be blocked but they will investigate while all my things have come to a stand still and no one informed me of such cruel decision. I am considering approaching my lawyers as I feel that this not fair... I was supposed to be informed. All I want is my money and go bank somewhere else where they will treat me with courtesy.