Capitec Bank, please stop this bull****

I was going through my Capitec bank statement, & I noticed that I was charged R8.00 transaction fee, I went to Capitec bank, Maynard Mall, Main Road, Wynberg, Cape Town, this morning, & I queried this fee with 1 of the consultants at the desk, & she informed that this fee was for a transfer done at another desk by 1 of her colleagues in the same branch, whenever I receive money in to my Capitec account, I do a transfer from my Capitec account to my Tyme Bank account, I normally do this online on my mobile banking app, & when I try & do this, the full amount doesn't go through the first time, so I have to do 2 transactions, thereby, I'm being charged by Capitec for 2 transactions, because I get double Smart Shopper points at Pick n Pay, before the transfer was done previously, I asked the consultant at the desk, will I be charged a transaction fee, she said, no, because she was using the computer terminal in the branch, getting back to today, Monique, the branch manager at said branch, eventually came over to the desk, & after her insisting to me about the transaction fee being charged to me, & I kept on insisting to her, what her colleague had told me about not being charged for the transfer, & this ****uation going nowhere fast, I was so ****ed off by then, & stormed out of the branch R8.00 might seem like nothing to most people out there, to me, as a SASSA pensioner, it's a small fortune...