Capitec bank please jack up your system

You find yourself in the position where it is easier to close and change your bank account number than stop a debit order. Legal dispute, retrenchment to name but only a few reasons. With Capitec bank in my experience, rather change the account number. But Because I have a R29000 balance I am advised by the manager to do either: Draw R10,000.00 cash per day from the ATM Or transfer my money to a trusted family member who would transfer the money back into the new account.

I find either option ridiculous and a high security risk. I don’t even feel it is necessary to go into detail on either option. And the bank cannot even offer a bank cheque option. Is this how the fastest growing bank in South Africa deals with a common problem experienced by many clients?