Capitec Bank Please Ctedit My Account

Item: Capitec Bank
Rating: 1
Author: Sonto M

On Monday I bought the electricity prepaid using my Capitec App for R250. It debited my account but I never got the 20 digit number so as to add in my prepaid number. How does Capitec debit my account if I don’t have what I am buying. If you call no one is able to assist and I don’t have time to go and queue at the bank. The other time money was going missing in my daughters account and when she went to the teller they said they couldn’t explain how it was happening. Please I just need my R250 credited in my account.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

03 Apr 2019, 12:57

I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply03 Apr 2019, 12:57

Official

Capitec Bank's replyOfficial

03 Apr 2019, 16:26

Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank

Capitec Bank's reply03 Apr 2019, 16:26

Official

Good day

I confirm the matter has been dealt with and resolved.

Kind regards
Complaint Management
Capitec Bank

Sonto M's updateReviewer Update

03 Apr 2019, 16:39

Thank you very much Tanya for an immediate response and resolving the issue. Well done and keep it up.

Sonto M's update03 Apr 2019, 16:39

Reviewer Update

Thank you very much Tanya for an immediate response and resolving the issue. Well done and keep it up.