Capitec bank please consider my health

<p>I have been a client of Capitec bank since 2010,i bank with them and also have a loan with them,i have not been working for the past few months,i contacted capitec to make an arrangement from the UIF money i was being paid. I called in to advise th at i was no longer receiving uif and would be starting a new job at the beggining of December, i then made an arrangement to pay a certain amount by the end of November and another amount by the end of December. My health insurence paid in money into my account to cover my medical bills including my medication,but Capitec deducted all of it! I then went to the branch to ask for a reversal and explained what the money was for,they reversed 50% of the money and i was told to call thier Complaints department for the other 50%. I contacted complaints and i was assisted by Riaan Jacobs who advised me to bring proof of where the money was coming from in order for the funds to be reversed,i then produced a letter from my health insurence stating exactly what the money was for. Riaan then advised me that the Collections Manager refused to reverse the funds as my loan was in arrears, I was then called by Randall Ramsden who was not so polite to me and showed no sympathy even after telling him what the funds were for and that i desperately needed the money for my medicatio,he just told me that "i knew capitec's policies and procedures". I am so disgusted and disappointed by the service i have gotten from this bank.I have called and gone to branches numerous time and now i am being told to bring my medical bill in order for the funds to be reversed! I guess if i also disclose my medical condition/diagnoses you people will then reverse that money. You are jeopardising my health! Please reverse my money back and cancel my account.</p>