Capitec bank please activate my account

It's been almost 3 years since my Capitec bank is not working, they said there's a ***** case and I've been trying to contact the person for reported my account for years and they seem to say they didn't report it even when I ask them to go to the bank and clarify they still denying to go so now I don't what to do because I want my bank back.. please help get my account back.. thank you