Capitec Bank Phone up ****

On the 26th May I lost all my money with a Capitec phone ****. I reported this to them the same day and was told the will investigate and phone me back with in 7 to 11 day's. I do not understand my money was moved to a Capitec Account and nobody could help getting the money back. When I got the call I was told they phoning from Capitec. I have opened a case of theft at the police, and must say I had more support and communication from the Fleet St Police in East London than Capitec. If I did not call on the 27th and asked if I should go to the police I would not have done it . I am so disappointed in Capitec Bank. Your charges is low but protecting our money , I think I will rather pay more bank charges and I can sleep at night , What I do not understand is that how do this happen , The **** must be running for some time and nothing has been done. I need my money back!! The cashiers are always friendly but I think handling theft cases need some training.