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ilhaam G

1 reviews | Active since Oct 2017

17 Oct 2019, 16:27

Capitec Bank Phoenix Plaza

Pathetic service from the deposit and enquire section the female consultant didn't have change for me she asked me to go make my own change , she rolled her eyes at me I waited at the bank from 14h55 till 16h35 with my banking unresolved . Several customers has left the bank and was irated. The managers excuse was that she had just came from maternity leave which isnt my problem. The consultant just disappeared from the desk with a long line of customers and not explaining us what's going on or if shes going to come back or get someone else. She down right has zero customer service . Staff members will loudly gossip about you in front of other customers....this is the worse bank ever !!! They seriously need training

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Oct 2019, 11:33
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 
Kind regards
Capitec Bank